We are currently offering our clients the possibility of incorporating Artificial Intelligence (AI) into their surveys. The goal is to bring greater dynamism and precision to the process of interpreting the ratings provided by survey participants.
Thanks to AI, it is possible to design questions tailored to a specific profile based on previous answers. This transforms the survey process into a more agile, efficient, and interactive experience. Furthermore, the complexity and focus of the questions can be adjusted in real-time, optimizing the collection of relevant information for each case.
Surveys now enable more precise and automated analysis, the identification of improvement opportunities, and the optimization of the customer experience.
Would you like to review an example of AI applied in a Gandia Integra NPS survey? We invite you to discover it here.
It features an NPS rating question, a subsequent qualitative question, and—combined with temperature parameters (to make it more deterministic or generative) and a maximum number of tokens—generates a new query proposed by the AI.
This new service once again embodies our motto, “technology for your needs.” At TESI, we are always by our clients’ side, while also giving them the opportunity to work autonomously with the most advanced tools on the market.
If you need more information, you can contact us here.
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